The Chain Privacy Policy
The Chain Privacy Policy
Last updated: November 2024
1. Introduction
The Frank Impact Company Ltd trading as The Chain ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use The Chain App (the "App") and our website located at thechain.squarespace.com (the "Website"). It also outlines your rights regarding your personal information. Please read this policy carefully to understand our practices regarding your personal information.
2. Information We Collect
The Frank Impact Company Ltd trading as The Chain ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use The Chain App (the "App") and our website located at thechain.squarespace.com (the "Website"). It also outlines your rights regarding your personal information. Please read this policy carefully to understand our practices regarding your personal information.
The information we collect depends on if you use our App or the Website and how you might use the services we offer on each platform. We may collect and process the following types of personal information about you:
- Email Address: To create and manage your account and communicate with you. - Name: For account identification and communication purposes.
- Telephone Number: For account verification and customer support.
- IP Address: To enhance the security of our App and for analytics purposes.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To operate, provide, maintain and improve the functionality of The Chain App and our Website. - To personalise your experience and improve our services.
- To communicate with you about your account and send you other information relating to your use of the App or Website including sending you updates and promotional materials (with your consent).
- To monitor and analyse usage patterns, trends and preferences in order to enhance your experience as a user.
- To comply with legal obligations, respond to lawful requests from public authorities. and enforce our terms and conditions.
4. Legal Basis for Processing Personal Information
We process your personal information based on various legal grounds. When and where we have your consent, we will process your personal information for specific purposes. Under the legal ground of contractual necessity, and where we need to fulfill our contractual obligations to you when you use the App or the Website, we will process certain personal information about you. Where necessary, in order to comply with applicable laws and regulation, we will process some information we hold about you. We may on occasion rely on the legal ground that allows us to pursue our legitimate interests, provided that such interests are not overridden by your rights.
5. Sharing Your Information
We may be necessitated to share your personal information with third parties on a few occasions. We may share your information with trusted third parties who assist us in providing our services on the App and our Website and conducting our business, such as payment processors and IT service providers. We work with these third parties and share your personal information with them provided they agree to keep your information confidential and may require them to sign agreements confirming they will do so. We may disclose your information to comply with applicable laws, regulations, or legal requests. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
6. Data Security
We take the security of your personal information seriously and implement appropriate technical
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your personal information, please let us
know immediately by contacting us via this e-mail address: info@the-chain.co.uk..
7. Your Rights
and organisational measures to protect it from unauthorised access, loss, or misuse.
We implement appropriate measures to protect your personal information, however please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
Under the UK GDPR, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information.
- Right to Erasure: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal information under certain conditions.
To exercise any of these rights, please contact us using the contact information below.
8. Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website with a new effective date. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact info@the- chain.co.uk..
